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Return Policy
At PLNZ , we take great care in crafting and packaging our candles to ensure they reach you in perfect condition. However, we understand that candles are fragile, and occasionally issues may arise. This Return Policy outlines the steps to take if you experience any problems with your order and provides details about exchanges, non-returnable items, and refunds.
Damages and Issues
We carefully inspect all our candles before they are shipped to ensure they meet our high-quality standards. If your candle arrives damaged or defective, please contact us immediately. Upon receiving your complaint, we will assess the issue and work with you to find a solution. We may ask for photos of the damaged item to help evaluate the situation.
To ensure timely assistance, please notify us within 7 days of receiving your order if there are any issues with your purchase.
Non-Returnable Items & Limitations
For hygiene and safety reasons, certain items will not be eligible for returns, including:
- Used or partially burned candles: We cannot accept returns of candles that have been used.
- Custom or personalized orders: These items are made specifically for you and cannot be returned unless they arrive damaged or defective.
Please note that clearance or sale items may also be non-returnable. We will indicate this on the product page when applicable.
Exchanges and Refunds
If your candle arrives damaged or defective, we will work with you to offer an exchange or store credit, depending on the situation. Please be aware that:
- Refunds are not possible: We do not issue refunds unless there is a significant issue with the product that cannot be resolved through an exchange or store credit.
- We aim to resolve any issues quickly and ensure you are satisfied with your purchase.
Contact Information
If you experience any problems with your order or have questions about our return policy, please contact us at:
Email: plnzcandleshop@gmail.com
We are committed to providing high-quality products and excellent customer service, and we will always do our best to resolve any issues promptly and fairly. Thank you for shopping with PLNZ!
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